Returns
I have never received one return from the hundreds sold so far over the years. Every unit is thoroughly tested before it gets shipped. In fact, in order to break this machine, you’d have to intentionally want to break it and even then it would be difficult. Believe me, I’ve tried and took just about everything I had to knock that black injector tube out. If it jams, don’t try to force it. See instruction video here to solve a jam. The only thing I can think of is if you drop the brass plunger onto a very hard surface such as concrete or tile floor at just the right angle that the plastic base pops off the brass plunger tube. If this happens, just a drop or two of superglue in the hole of the plastic cap then place the brass tube back in place. Problem solved. Two or three minutes later, you’re back in business. But if the impossible does happen and you want to return it, and your return request is approved, just place the unit alone in the box it came in and send the unit back. While supplies last, I’ll send you another one. You pay the shipping to return it, I’ll pay the shipping to send you the replacement. But again, I’ve never had one returned.
To submit a return request, fill out the form below.
